Frequently Asked Questions (FAQ)
Welcome to the Milo FAQ page! Here, you'll find answers to common questions about using Milo. If you need further assistance, feel free to reach out to [email protected].
🔹 Matching & Connections
How does Milo’s matching system work?
Milo uses profile preferences and mutual interests to suggest compatible matches. You can also send compliments to start a conversation!
Can I undo a swipe or match?
Yes! Milo offers an undo feature, but it is available only for premium users. If you have a premium subscription, you can rewind your last swipe. However, you can reconnect with someone if you both match again in the future.
Can I hide my profile from others?
Milo does not currently have an Invisible Mode, but we may introduce similar features in the future.
🔹 Account & Profile
How do I create an account?
Sign up using your email or phone number. Milo sends a one-time password (OTP) to verify your identity—no passwords are required.
How do I delete my account?
You can delete your account in the app settings. After deletion, your data will be removed within 30 days.
Can I edit my profile after signing up?
Yes! You can update your bio, photos, and other profile details anytime in the profile settings.
🔹 Subscription & Payments
Does Milo offer premium features?
Yes, Milo offers premium features for an enhanced experience. Check the app for details on available plans.
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play. You can cancel anytime through your device’s subscription settings.
What should I do if I have billing issues?
For billing-related issues, contact [email protected] with details of your issue.
🔹 Privacy & Security
Is my data secure on Milo?
Yes, we use strict access controls to protect your information. No third-party tracking is used for advertising purposes.
Does Milo track user behavior?
Milo tracks user actions within the app using Google Analytics to improve the user experience. This data is anonymized and used to optimize app functionality.
Can I retrieve my data after deleting my account?
No, once your account is deleted, your data is permanently removed after 30 days.
For further assistance, please contact [email protected]