🔹 Our Commitment to Privacy

We are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care. Here's what we do to protect your data:

• Strict Data Access Controls: Only authorized personnel have access to your data, and we continually review access controls to maintain your privacy.
• No Third-Party Tracking: We do not sell your data to third parties. We only use third-party services like Google Analytics to track user behavior on the app for performance and usability purposes.

For more details, check out our Community Guidelines.

🔹 How We Use Your Information

When you sign up and use Milo, we collect certain information to provide you with a better experience. Here’s how we use that information:

• Profile Information: We use the information you provide, such as your name, interests, and photos, to help match you with other users.
• Messages & Interaction: Direct messages (DMs) are only accessed by authorized personnel if they are reported for violating community guidelines.
• Analytics: We collect anonymized data through Google Analytics to track user behavior in the app. This helps us create a heatmap of user interactions to improve app functionality, user experience, and performance.

🔹 Security Features

We implement various security measures to protect your account and personal data:

• OTP Verification: We use one-time password (OTP) codes sent to your email address or phone number to verify your identity and ensure secure access to your account.
• Reporting Suspicious Activity: If you notice anything unusual with your account or interactions, report it immediately to our support team.

🔹 How to Stay Safe on Milo

While we take every measure to ensure the security of your account, it's also important that you follow some best practices:

• Secure Your Email and Phone Number: Make sure your email and phone number accounts are secure, as they are used for OTP verification.
• Be Cautious of Scams: Always be mindful of users asking for personal information or sending suspicious links. If something feels off, report it.

🔹 Data Retention & Deletion

We only retain your personal information for as long as necessary to provide our services. Here’s how we handle data retention:

• Account Deletion: You can delete your account at any time through the app settings. All personal data will be removed after a 30-day period.
• Data Storage: After account deletion, some data may be retained for legal or security reasons, but it will no longer be used for marketing or profiling.

For instructions on how to delete your account, check out our Account Deletion Page.

🔹 Contact Us

If you have any questions about your privacy or security on Milo, please don’t hesitate to reach out to us at [email protected].